FAQ
Welcome to our FAQ page, your comprehensive guide to all things festive and stress-free! Here, we’ve gathered a treasure trove of information to address your queries about our enchanting holiday products. From detailed insights into our stunning Christmas trees and dazzling decorations to shipping timelines and return policies, our FAQ page is your virtual holiday helper.
Discover tips on tree assembly instructions and troubleshooting guides, ensuring that your Christmas Pine Shop experience is merry and seamless. Have questions about the perfect tree size for your space? Wondering about our shipping partners and delivery options? Curious about our hassle-free return process? Look no further – our FAQ page is your gateway to a hassle-free holiday season.
We’ve anticipated your concerns and compiled a resource that goes beyond just answers; it’s a festive companion on your journey to creating magical holiday memories with Christmas Pine Shop. Embrace the joy of the season with confidence, armed with the knowledge that we’re here to make your holiday celebrations truly extraordinary.
Product Inquiries
The height includes the stand and is measured from the floor to the tallest tip of the assembled tree. The width is measured from one end to the other at the widest point of the fully assembled tree (diameter).
Christmas Pine Shop trees vary in width, depending on the style of tree. Each product page on our website offers the specific item's dimensions!
That depends on how the tree is shaped, the bottom branches will be approximately 9"-14" inches from the floor.
All of our trees come with instruction manuals for easy assembly. The complete unboxing and assembly process normally takes 1-2 hours, including the shaping of the branches.
All of our trees come with instruction manuals for easy assembly. The complete unboxing and assembly process normally takes 1-2 hours, including the shaping of the branches.
Our lights are warm white LED lights, with a life expectancy of 25,000 hours. If one bulb goes out, the rest of the strand will still remain lit!
Our flocking is made up of a cotton based material.
Shipping
Yes, we offer free shipping on all of our products *Speciality items and larger trees might have additional shipping fees.
Orders are typically fulfilled within 24 business hours of being placed. *Unless stated otherwise on the product page on our website.
We currently offer shipping within the U.S. (excluding Hawaii and Alaska).
We are unable to ship to PO boxes.
Order Inquiries
At this time, our products are only available for purchase on the Christmas Pine Shop website.
Kindly reach out to our customer service team at contact@christmaspineshop.com.
Kindly reach out to our customer service team at help@christmaspineshop.com
Kindly reach out to our customer service team at help@christmaspineshop.com
Returns & Refunds
Your refund will go back towards the original payment method used at checkout. Please allow up to 14 business days for this to reflect on your end.
Christmas Pine Shop products (exclusions may apply**) are eligible to be returned/exchanged within 30 days of the order being delivered.
Returns/exchanges can't be made after December 20th.
Any return/exchange initiated before that date must be in transit by December 20th of that year to qualify.
Although Christmas Pine Shop offers free shipping for all products (exclusions may apply), there is a shipping fee for returns. This fee is determined per item.
For exchange orders of more or equal value, there is no shipping fee deducted.
All returns/exchanges MUST be authorized on our end, to be accepted back at our facilities.
**Unfortunately, we are not able to accept any returns that are not in its original KOC packaging.
**Any “open box” items are final sale and not eligible for return.
**We do not accept returns for trees 15ft and above.
To initiate a return/exchange for multiple box orders, kindly reach out to a CPS representative via email (contact@christmaspineshop.com).